FAQ's

We obtain diamonds from the best sources available. Using state-of-the-art cutting instruments utilized by experts, we meticulously cut and polish our diamonds to meet the demands of discerning customers like you. Your jewelry purchased from Best Brilliance is accompanied by a diamond certificate for an extra layer of confidence. We also use the best jewelers in town to have the top craftsmanship for our jewelry.

Our customers always receive conflict-free diamonds. We exceed all governmental regulations and requirements for ethically sourced diamonds.

We never sell or share your personal information with third parties.

The personal information you supply us when purchasing from us is wholly guarded and encrypted.

Absolutely. We have famous Amazon stores. You can order the same items there. You will likely get the same item, with a better pricing, on our website.

We ship worldwide with a fully insured and expedited delivery. It usually takes 14-21 days to receive your order. Most of the time, it takes to manufacture the ring with the metal type or finger size selected with your order, while the actual delivery takes 2-4 days.

Yes, shipments are insured and require a signature. To ensure extra safety, we avoid putting our name or what the package contains in the external box when we hand it to our Courier partner.

We are sending updates on the production time every few days. We are always trying to keep you in the loop and update your order status. Once the order is ready, you will get an email with pictures of your ready products. As soon as Courier partner picks up the package for a quick delivery, you will get another email with your valid tracking #. For more information, contact our customer support.

We provide fast, free shipping on all international orders, including the cost of insurance. While the shipping is free, there might be additional tax, VAT, or duties upon your country.

We ship Worldwide, including the United States, United kingdom, and Canada.

It’s our pleasure to offer you the highest quality customer care and the finest diamonds. You can place your order here or ask us any questions about your previously placed order. We’ll be happy to help.

Absolutely, offer engraving by request. Please note that engraved items cannot be returned for a full refund.

Yes. You must first contact our Customer Service. We will send instructions with any return approval. The shipping back will be made via FedEx expedited and insured delivery.

Sure! Get full credit when upgrading within 30 days of purchase, but keep the item and documents in pristine condition.